Are all products listed as new?
Each and every one of our items is listed correctly as brand new, we do not sell used or old products. Any items which come back to us as used or faulty are donated to good causes, such as pet shelters, schools etc.
Are all products in stock?
All eBay listings are live linked to our inventory management system. If the product is available to purchase on eBay and can be found in our store, it is available for purchase. We regularly restock our ranges of popular products, so if something is unavailable please just send us a message and we can let you know as soon as more are available.
Do all of your listings offer free delivery?
Free standard delivery is included with each of our parcels, via tracked and insured postage. Parcels posted via this method are expected to be delivered within 2-3 working days from receipt of our despatch email. Express delivery is also available for an additional fee, you will see this during checkout.
Can I cancel my order?
We work very quickly, despatching parcels fast to avoid delays in delivery. If you wish to make a change once an order has been placed, we will try our best to honor this, however we cannot guarantee that the order or parcel can be located.
My Parcel was Received Damaged/Faulty?
We rely heavily on postal services such as Royal Mail to deliver our parcels safely. Unfortunately, there are rare occasions when a parcel becomes damaged from a rough transit. If this happens, please contact us providing a photo for each damaged/defective item. In most cases, you would not need to return the item to us, when a replacement can be issued. All parcels are fully tracked and insured, so please do get in touch if something goes wrong.
Can I return my order?
All items can be returned to us for a full refund within 30 days of receipt, please open a return request from your eBay account and fill out the relevant information. Please note that the product must be resaleable, or received in the condition in which it was received, for a full refund to be processed. If a parcel has been damaged, you may not need to return it to us.
How long will it take for my return to be processed?
Returns received in our warehouse are automatically refunded upon receipt, we cannot swap/exchange any items or complete any transactions outside of the eBay platform. Please retain any receipts and tracking information for your returned parcel. If the couriers have any issues, you may need to send copies of this.