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Whether you are ordering a very large or a small item, the cost of standard delivery is completely free.

We believe in fast dispatches. All items ordered before 3 pm will be dispatched the same day.

We use leading delivery services to send our parcels and you can rest assured knowing your parcel is fully tracked. Using this information, you can ensure that you are home during the delivery or arrange a redelivery or collection.

Please ensure all orders, delivery details and costs are checked before purchasing. Although we endeavor to retrieve parcels when a mistake has been made, due to our fast dispatch policy and multiple warehouses, we cannot guarantee any requests post-checkout will be honored. If you have any questions or queries, please do not hesitate to contact our dedicated customer support team.

Here at BD Direct, our goal is to supply quality products at affordable prices. Starting in 2013, we began trading quality sourced items online from a small premises based in Warrington, Cheshire. Fast forward to the present date, we now operate from three large commercial warehouses. Our team has grown substantially too, dispatching thousands of parcels each week throughout the UK and Europe.

With customer satisfaction being at the forefront of our ethos, we have lavished in year on year growth, with our dedicated customer base growing by the day. If you have any questions or queries regarding your order, products, returns or just about anything eBay, then please drop us a message via the eBay messaging platform. We are available by message, 7 days a week with all messages being responded to within 24 hours.

Are all products listed as new?

Each and every one of our items is listed correctly as brand new, we do not sell used or old products. Any items which come back to us as used or faulty are donated to good causes, such as pet shelters, schools etc.

Are all products in stock?

All eBay listings are live linked to our inventory management system. If the product is available to purchase on eBay and can be found in our store, it is available for purchase. We regularly restock our ranges of popular products, so if something is unavailable please just send us a message and we can let you know as soon as more are available.

Do all of your listings offer free delivery?

Free standard delivery is included with each of our parcels, via tracked and insured postage. Parcels posted via this method are expected to be delivered within 2-3 working days from receipt of our despatch email. Express delivery is also available for an additional fee, you will see this during checkout.

Can I cancel my order?

We work very quickly, despatching parcels fast to avoid delays in delivery. If you wish to make a change once an order has been placed, we will try our best to honor this, however we cannot guarantee that the order or parcel can be located.

My Parcel was Received Damaged/Faulty?

We rely heavily on postal services such as Royal Mail to deliver our parcels safely. Unfortunately, there are rare occasions when a parcel becomes damaged from a rough transit. If this happens, please contact us providing a photo for each damaged/defective item. In most cases, you would not need to return the item to us, when a replacement can be issued. All parcels are fully tracked and insured, so please do get in touch if something goes wrong.

Can I return my order?

How long will it take for my return to be processed?

Returns received in our warehouse are automatically refunded upon receipt, we cannot swap/exchange any items or complete any transactions outside of the eBay platform. Please retain any receipts and tracking information for your returned parcel. If the couriers have any issues, you may need to send copies of this.